This Monday it was announced that AXELOS — the custodians of best practice frameworks and methods such as ITIL and PRINCE2 — will be sold to PeopleCert.

AXELOS was set up in 2013 as a joint venture between the UK Cabinet Office and the professional services company Capita plc, with…


This short post is based on the discussions I keep having with technology leaders about their tech stack, vendors’ overzealous sales teams, and investment decisions. It is also inspired by the discussions I’ve had with Simon Wardley.

We get bombarded with new approaches, technologies, platforms, and software products. Often, when…


This quick post is inspired by the recent discussions about using swarming for incident management, most recently in Learning from DevOps: Why complex systems necessitate new ITSM thinking by Jon Hall.

It all starts with Cynefin. …


We (sometimes/often/all the bloody time) like to improve things in big batches. As in: everything that was done before is bad and should be replaced with this new thing. I find it ironic how widespread this is even in the agile community.

One of the recent trends is the move…


While some IT professionals encounter this ITIL thing on their first day in a new job, some others have reached the role of Senior Software Engineer at the ripe age of 26 before being exposed to it. What is it and why would anyone working in a startup care about…


The only reason most people and organizations have heard about the CAB (Change Advisory Board) is because it was described in the change management section of the ITIL® tomes, and then eagerly implemented as a quality control mechanism in large enterprises. For many non-IT Operations professionals, CAB is the only…


One of the topics we discussed at the Cynefin retreat in Whistler was the concept of scaffolding and its role complexity. …


A few days ago, Mark Schwartz (of AWS) published an article about the critical missing piece of DevOps, discussing the scale of work in and by IT Operations, and how the way organizations approach DevOps often includes some, but not all of those responsibilities. …


I’ve recently noticed several discussions about the viability of using a project-based approach in IT. I want to counter the “haven’t seen it work, it never will” narrative with a few things I’ve learned from experience. This is the first in the short series of posts on this topic. If…


To figure out what the answer is, we need to unpack the question to better understand why you (or your colleagues) believe that ITIL (as used in your organization) is not agile, and what the impact of this situation is.

Most often, when ITIL and agile are being discussed together…

Kaimar Karu

Digital Government & Governance || Strategic Advisor || Former Minister of Foreign Trade and IT, Estonia. Former Head of ITIL. DevOpsing before DevOps was cool.

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